Yes we offer free shipping on all orders over £50.00 UK, $55.00 USA, €75.00 EU. Additional charges apply to international orders & none listed countries.

Please visit our shipping page for further information <Click Here>

Orders are typically processed in the sequence they are received, unless expedited shipping has been selected. Orders are shipped Monday - Friday and require 24hrs processing. Please check the exact processing time on your order confirmation. During busy periods orders may be packaged on weekends & evening but please be aware your order will not hit the courier network until the next available business day.

You can monitor your order's progress through our tracking page. We will provide you with the tracking details when your order is dispatched. Please visit our Delivery information page for further information <CLICK HERE>

Absolutely! Tracking information is included with every order. Upon placing your order, you will receive an email confirmation when your order is dispatched, a shipping confirmation email will follow, providing you with the necessary tracking details.

We are a UK VAT registered business. All orders are dispatched from the United Kingdom.

Not at the moment, we are an online only business, it may be something for the future. Stay tuned!

Please note that for orders shipped outside of the UK, your purchase may be subject to customs duties, taxes, and fees levied by the destination country. We now include taxes and duties for all European Union Countries but a single order must not exceed €150.00. If an order exceeds this threshold please speak to our customer service team.

Import tax and duties are beyond our control for customer who purchase outside Europe and it’s the responsibility of the recipient. Customs policies and charges vary widely from country to country. We recommend contacting your local customs office for further information before placing your order, so you are aware of any potential charges that may apply upon delivery. We do offer a DDP (Delivery duty paid) scheme but you must contact us in advanced of placing your order.

1. Check Your Tracking Information: 
   Start by checking the tracking information provided to you. Use the tracking number to monitor your package's delivery status. It might provide details on the current location and estimated delivery date.
2. Contact Customer Support:
   If the tracking information doesn't provide clarity or if there are any concerns, don't hesitate to reach out to our customer support team. You can contact us via our contact page or email You can always contact us for any return question by completing our online form under the contact us section of the website. Please have your order number and tracking details handy to assist us in resolving the issue promptly.
3. Verify Your Shipping Address: 
   Double-check the shipping address you provided during the checkout process. Sometimes, delivery issues occur due to incorrect or incomplete addresses. If you find an error, please be aware that we are unable to change your address when your order is in transit. The courier will return the package to us and unfortunately this will incur a further delivery charge. We have no control over this.
4. Check with Neighbors or Family: Sometimes, the package might have been delivered to a neighbor. Check with those around you to ensure the package wasn't inadvertently received by someone else.
5. Wait for a Few Days: In some cases, especially during busy seasons or holidays, there might be slight delays in delivery. We recommend waiting for a few extra days beyond the estimated delivery date before taking further action.
6. File a Claim: If, after waiting and checking all the necessary details, you still haven't received your order, contact us to initiate a shipping carrier claim. We will work with the carrier to locate your package and resolve the issue as quickly as possible.

Please remember that your satisfaction is our priority, and we are here to assist you throughout this process. Feel free to contact our customer support team at any time for assistance.

Every product undergoes rigorous testing before it is dispatched to ensure top-notch quality. While the likelihood of receiving a defective item is minimal, we acknowledge that occasional issues may arise. If you happen to receive a product with defects, we kindly ask you to capture clear pictures highlighting the defect and promptly reach out to our support team to assess its eligibility for replacement. Please be aware that our standard terms and conditions, as well as our returns policy, will apply to all replacement requests.

Reporting Defective or Damaged Items: Please inspect your order upon receipt and notify us immediately if you receive an item that is defective or damaged. To report a defective or damaged item, please contact our customer support team within 24hrs of receiving your order. Provide your order number, a description of the issue, and clear video/photographs showing the defect or damage. Further information can be found in our returns policy <Click Here>

Your satisfaction is our priority, and we are here to assist you every step of the way.

When you receive your PUNCH watch, you'll notice a protective plastic film on the watch face, watch back, and metal strap. This film is there to protect the watch during shipping and handling. Here's how to properly remove it:

1. Watch Face & Watch Back: Carefully peel off the plastic film from both the watch face and the back of the watch. This will reveal the true clarity and finish of your timepiece.
2. Metal Strap: If your watch has a metal strap, be sure to remove the plastic film from the strap as well. This will ensure that the strap looks its best and fits comfortably on your wrist.
3. Visiting a Jeweller?: If you plan to take your watch to a jeweller for adjustments, such as resizing the strap, it's a good idea to leave the plastic film on the metal band. This will help protect it from any potential scratches during the process.

By following these steps, you'll ensure your watch looks its best while also protecting it during any necessary adjustments.

Winding the Watch.

We recommend manually winding the watch at night or when it's in a quiescent state, especially if it lacks energy. 

To loosen the crown and wind your automatic watch, follow these steps:

Locate the Crown: The crown is the small knob on the side of the watch case. It is used to wind the watch.

Gently Pull Out the Crown.

There are two positions: the first one is for winding the watch (the wearing position) and the second one (pulled out all the way) is for adjusting the time. To wind the watch in position 1, turn the crown clockwise.

Gently rotate the crown clockwise to power the watch, aiming for 25-30 turns. Ensure you are gentle and avoid overwinding, as it could potentially harm the mechanism. This winding action will power the mainspring of the watch. Each model varies slightly, so please check the specific model you have purchased for further details.

Feel for Resistance.

As you wind, you may feel a slight resistance. Avoid forcing the crown if you encounter significant resistance, as this could indicate the watch is fully wound. Overwinding can damage the mechanism.

Push the Crown In.

After winding the watch, push the crown back in gently and firmly to its original position against the case. Ensure it is pushed in all the way to maintain the watch's water resistance.

Wind with Regularity.

Wind the watch regularly, preferably at the same time each day, to keep it running accurately. The power reserve on your new time piece is around 20 hours, so winding it daily or every other day is often sufficient. Wear your manual-automatic watch regularly to keep it running. If you don't wear it every day, consider using a watch winder to keep it ticking.

Wearing the Watch

Place the watch on your wrist, adjusting the strap or bracelet to fit comfortably. Avoid wearing the watch too tightly or too loosely.

Water Resistance.

Our watches boast water resistance levels of 3 & 5ATM (Model Specific) allowing them to endure splashes or brief water exposure, like accidental sink drops or encounters with rain, without harm. Hot showers or saunas can compromise the water resistance due to the heat, causing the water-resistant seal to degrade. This deterioration may result in water entering the watch and potential damage to its internal mechanism. We advise against swimming, diving, showering, or bathing activities. It’s advisable to remove your watch in this instance.

To prevent corrosion from perspiration, it's advisable to clean your watch regularly. Ensure the crown is fully closed before cleaning and the leather strap is detached from the watch. Use a gentle wipe with a soft cloth moistened with soapy water, followed by another wipe using a cloth moistened with water. Finish by drying with a soft, dry cloth, and let it air dry in a well-ventilated area.

Solvents Steer clear of solvents, cleaning agents, perfumes, cosmetics, and similar substances that can harm the watch case & strap.

It's important to note that the nature of automatic timepieces may lead to occasional deviations in timekeeping, resulting in either gains or losses.

Mechanical timepieces feature a mechanism propelled by the unwinding mainspring, accompanied by intricate metal components collaborating to ensure precision. The delicate metal elements in these watches are susceptible to external factors like temperature, gravity, and shock. Additionally, usage patterns, arm movements, and the mainspring winding state can impact the timekeeping accuracy.

This is a normal characteristic of automatic watches and is not indicative of a defect. The intricate mechanics and craftsmanship behind each timepiece can be influenced by various factors, such as your daily activities, environmental conditions, and the inherent complexities of mechanical movements.

We want to assure you that these subtle variations are part of the charm of owning an automatic watch, showcasing its unique personality and the craftsmanship invested in its creation.

Common Issues Affecting Timekeeping Accuracy:

Insufficient Power Reserve:
Verify the power level of your watch, especially if it's automatic. Limited movement can lead to inadequate power reserve. Consider manual winding to supplement power, then observe for any deviations in timekeeping.

Magnetization:
It’s advisable to keep your watch away from magnetic fields, for example; mobile phones, television, speakers. A magnetized hairspring in a mechanical watch can cause it to lose or gain time.

Shocks & Bumps:

While our automatic watches are crafted for sophistication and durability, it's advisable to remove your timepiece during strenuous sporting activities. Strong shocks or impacts during activities may compromise the delicate mechanics inside your watch, affecting its precision and performance.

Dropping your watch, even from a short distance, can cause internal components to come loose. To safeguard the intricate mechanics of your timepiece, we recommend taking it off before engaging in activities where it may be subjected to strong shocks or accidental drops.

Temperature Consideration:
Our automatic watches are designed to endure a wide range of temperatures, but extreme conditions can impact their performance. Avoid exposing your timepiece to excessively low or high temperatures, as this may affect its accuracy and longevity.

Extreme heat can cause lubricants to break down and affect the watch's movement, while extreme cold may slow down the mechanism. When not in use, store your watch in a moderate environment to ensure its optimal functioning.

Maintenance Requirements:
Timekeeping issues may arise due to insufficient lubrication or wear in internal components. For consistent accuracy, regular maintenance at an authorized service center is recommended.

In order to prevent potential damage to the crown we encourage customers to wind the time piece off the wrist. It’s advisable to do this over a soft surface to prevent accidental damage.

You should wind the time piece periodically to keep the mechanics running smoothly. This is especially important in colder weather.

Always place the face of the watch on a flat smooth surface when changing the watch strap to prevent any damage to the face & casing.

Certain watches in our collection feature steel bands with detachable links for optimal wrist fit. We advise visiting a nearby jeweller or watch repair specialist for professional assistance in link removal, typically for a nominal fee. 

Alternatively, if you possess the appropriate tools, you can undertake link removal independently. Numerous instructional videos on platforms like YouTube <Video>offer detailed guidance for this process. It's advisable to utilize high-quality tools, as cheaper alternatives may prove inadequate. Incorrect removal may result in damage to the strap.

We are not affiliated with any links provided in the instructional videos on platforms such as YouTube. We always recommend taking your watch to a qualified professional.

All of our watches require clockwise winding. Each model varies on the amount of turns required to fully wind the watch. Our watches must be hand wound, do not use a tool or any foreign objects.

SEMPER - 30 Turns (Clockwise)

CONTEMPO (Coming soon)

SOLSTICE - 30-40 Turns (Clockwise)

APEX (Coming soon)

To start the returns process, visit our returns portal:

<START A RETURN>

We want you to be completely satisfied with your purchase. If you change your mind about an item purchased on our website, you have 14 days from the date of delivery to submit a return or exchange request through our system. Once your return is approved, you then have an additional 14 days to return the item to us.

IMPORTANT

You must submit your return request within 14 days. We are unable to extend the returns window if your return runs past 14 days. 

Please note that the item must be unused, in its original packaging, and in the same condition you received it. 

Damaged goods must be reported within 24hrs.

You will receive an email from us within 24 hours with further instructions. If you have any questions in the meantime, please don’t hesitate to reach out.

Warranty Duration: All products sold on our website are covered by a 12-month warranty from the date of purchase, unless otherwise stated. The following items are excluded from this policy; Watch Straps, Eyewear/Sunglasses Cases, Low Value Accessories 

2. Warranty Coverage: During the warranty period, we will repair or replace, at our sole discretion, any product that proves to be defective in materials or workmanship under normal use and maintenance. This warranty is limited to the original purchaser and is non-transferable.

3. Exclusions: This warranty does not cover:

• Normal Wear and Tear: Products that show normal wear and tear over time.
• Misuse or Abuse: Products that have been subjected to misuse, abuse, or improper installation.
• Unauthorised Repairs: Products that have been repaired or modified by anyone other than PUNCH Watch Design or its authorised service partners.
• Accidents: Products damaged due to accidents, natural disasters, or any other events beyond our control.
• Third-Party Products: Products that are not manufactured by PUNCH Watch Design.
• Cosmetic Damage: Minor cosmetic damage, including but not limited to scratches, dents, and cosmetic issues that do not affect the functionality of the product.
• Broken date mechanism, caused by setting the date when the watch hands show a time between 21:00pm - 05:00am, which is explicitly warned of in the manual under “Setting the Date & Time. This can also be found in the FAQ section of our website. 
• Loss, Damage & Batteries: Any loss or damage during periods when the watch is not in our possession, including transit by any means, falls outside the warranty. Batteries are likewise not included in this warranty.

4. How to Claim Warranty: To make a warranty claim, please contact our customer support team by clicking <Here> with your proof of purchase and a detailed description of the issue. We may require you to return the defective product for inspection.

5. Limitation of Liability: To the extent permitted by law, PUNCH Watch Design shall not be liable for any incidental, consequential, indirect, or punitive damages arising out of the use or inability to use the product.

6. Changes to the Warranty Policy: PUNCH Watch Design reserves the right to modify or amend this Warranty Policy at any time without prior notice.

By making a purchase on our website, you acknowledge and agree to the terms and conditions of this Warranty Policy.

Shipping Costs: We will cover the shipping costs for returning the defective or damaged item and sending you a replacement, if applicable. 

PUNCH Watch Design cannot be held responsible for any duties applied to your package.

For any questions regarding our warranty policy, please contact our customer support team by clicking <HERE>

Please visit our customer portal, a purchase is required to access.

< Click here >

Please visit our customer portal, a purchase is required to access.

< Click here >