AI support available 24/7

We’re here to help

Our online support assistant is the quickest way to get help. It can resolve many enquiries straight away, including order tracking, returns, delivery questions, warranty support and product information.

Start with online support

Ask your question in English or your preferred language and our AI assistant will try to resolve it immediately. If your enquiry requires a member of our team, it will pass the conversation to us or create a support ticket.

✓ Immediate AI assistance ✓ Multilingual support ✓ Order and delivery help ✓ Returns and warranty support

Human support is available Monday to Friday, 9:00am–8:00pm UK time. When a team member is required, we typically respond within 2–3 hours.

Other ways to get help

Guides & Help

Browse detailed information about delivery, returns, warranties, products, payments and common order questions.

View Guides & Help

Contact form

You can still use the contact form below. However, online support is normally the quickest option and may resolve your enquiry immediately.

Email support:
Monday to Friday, 9:00am–8:00pm UK time

Average human response time:
2–3 hours during support hours

PUNCH Watch & Eyewear
Registered Office:
167–169 Great Portland Street, 5th Floor,
London W1W 5PF

Please note: The address above is not a returns address. Please use the return details supplied in your return confirmation.

Contact us

Choose a topic and we’ll route your message quickly to the correct department, or use the quick links for faster self-serve.

Please note: Our email address has been removed due to a high volume of spam.

Please take a moment to complete the form before sending.

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