RETAIL / WHOLESALE
Thank you for joining us on this journey and becoming a retailer of PUNCH. We are delighted you have decided to join the fastest-growing micro watch brand. We appreciate your support and look forward to having you with us on this journey.
Team PUNCH Watch Design ®
Please note: Delivery is treated as a separate entity to our online store. The rates we display on our website are for our online general public customers only. Unfortunately we are unable to offer carriage paid to our Wholesale customers due to the margins we are operating on.
Processing time for all orders: 24hrs
UK Mainland Only, excludes Northern Ireland, Scottish Highlands, Remote UK.
£10.00 (Inc VAT) up to 25kgs, per consignment
Courier:Fedex, DHL, DPD, Royal Mail
Lead time - 3-4 day's.
Free Delivery £500.00
Germany, France, Mainland Spain, Greece, Italy, Poland, Portugal
£20.00 up to 15kgs, per consignment
Courier: UPS, Fedex, DHL, DPD, Royal Mail
Lead time - 5-7 day's.
Free Delivery £500.00
$100.00 up to 15kgs, per consignment
Courier: UPS, Fedex, DHL
Free Delivery $1000
$100.00 up to 15kgs, per consignment
Courier: Fedex, DHL, UPS, Royal Mail
Lead time - 5-7 day's.
Free Delivery $1000
Please note: Drop shipping is not something we currently offer. All deliveries are to be shipped directly.
Absolutely! Tracking information is included with every order. Upon placing your order, you will receive an email confirmation, and within two business day's, a shipping confirmation email will follow, providing you with the necessary tracking details.
Customs Charges Notice:
Please note that for orders shipped outside of the UK, your purchase may be subject to customs duties, taxes, and fees levied by the destination country. These charges are beyond our control and are the responsibility of the recipient. Customs policies and charges vary widely from country to country. We recommend contacting your local customs office for further information before placing your order, so you are aware of any potential charges that may apply upon delivery
Most common questions we get asked.
You can expect to make the following margins on our products. Please be aware this doesn't include sale items and we have not factored in shipping costs.
SEMPER (Watch)
SEMPER (Leather Strap)
SEMPER (Metal Link Strap)
SEMPER (Silicone Strap)
Yes absolutely, we are working on a page for authorised retailers. We will display a map of your location and business details. This will be created further to you placing your first order.
We grant all customers 2 months access to our web portal before this is reviewed. During this time we expect customers to place at least one initial order.
We can provide our PUNCH Watch branded mailer bags, they are available to purchase on our online store in packs of 10. We have mailer bags for a single strap + watch.
Please search for the following product codes on our webstore:
Mailer Bag (Strap) VEN-MB-01
Mailer Bag (Watch) VEN-MB-02
We strongly advise not placing items in mailer bags without sufficient protection - bubble wrap, foam etc. It's important to protect product packaging and the contents.
We do not currently allow customers to sell our products on Amazon or Ebay currently.
You will be given wholesale pricing on any of our PUNCH branded products. We have quite a small range at present, however we will be adding more lines at a later date.
Returns Policy
At PUNCH Watch Design, we want you to be completely satisfied with your purchase. If you change your mind about an item purchased on our website, you can return it to us within 14 days of the date you received it. Please note that the item must be unused, in its original packaging, and in the same condition you received it.
To be eligible for a return, watch links must be intact and the strap must not be re-sized or altered. To return an item it must be returned in it's entirety & it's original packaging.
Worn items will be returned and no refund issued.
Return Shipping: You are responsible for the return shipping costs, unless the item is faulty or damaged. We recommend using a tracked and insured shipping method, preferably one that offers shipment tracking and requires a signature upon delivery.Using this method ensures a safe and secure return of your product.
PUNCH Watch Design reserves the right to refuse or exchange any item returned incomplete, or in a non-saleable condition due to damage, abuse, negligence. The customer will be notified. All documents included with the product, including any litrature must be returned. Any items that we cannot accept will be returned at the customer’s expense.
To start a return, you can start this via our online portal. You will need to login to your customer account to start a return.
If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: vendor@punchwatch.co.uk
Coming soon.....
Coming soon.....
Winding the Watch
We recommend manually winding the watch at night or when it's in a quiescent state, especially if it lacks energy.
To loosen the crown and wind your automatic watch, follow these steps:
Locate the Crown: The crown is the small knob on the side of the watch case. It is used to wind the watch.
Gently Pull Out the Crown
There are two positions: the first one is for winding the watch (the wearing position) and the second one (pulled out all the way) is for adjusting the time. To wind the watch in position 1, turn the crown clockwise.
Gently rotate the crown clockwise to power the watch, aiming for 25-30 turns. Ensure you are gentle and avoid overwinding, as it could potentially harm the mechanism. This winding action will power the mainspring of the watch. Each model varies slightly, so please check the specific model you have purchased for further details.
Feel for Resistance
As you wind, you may feel a slight resistance. Avoid forcing the crown if you encounter significant resistance, as this could indicate the watch is fully wound. Overwinding can damage the mechanism.
Push the Crown In
After winding the watch, push the crown back in gently and firmly to its original position against the case. Ensure it is pushed in all the way to maintain the watch's water resistance.
Wind with Regularity
Wind the watch regularly, preferably at the same time each day, to keep it running accurately. The power reserve on your new time piece is around 20 hours, so winding it daily or every other day is often sufficient. Wear your manual-automatic watch regularly to keep it running. If you don't wear it every day, consider using a watch winder to keep it ticking.
Wearing the Watch
Place the watch on your wrist, adjusting the strap or bracelet to fit comfortably. Avoid wearing the watch too tightly or too loosely.
Water Resistance
Our watches boast water resistance levels of 3 & 5ATM (Model Specific) allowing them to endure splashes or brief water exposure, like accidental sink drops or encounters with rain, without harm. Hot showers or saunas can compromise the water resistance due to the heat, causing the water-resistant seal to degrade. This deterioration may result in water entering the watch and potential damage to its internal mechanism. We advise against swimming, diving, showering, or bathing activities. It’s advisable to remove your watch in this instance.
To prevent corrosion from perspiration, it's advisable to clean your watch regularly. Ensure the crown is fully closed before cleaning and the leather strap is detached from the watch. Use a gentle wipe with a soft cloth moistened with soapy water, followed by another wipe using a cloth moistened with water. Finish by drying with a soft, dry cloth, and let it air dry in a well-ventilated area.
Solvents Steer clear of solvents, cleaning agents, perfumes, cosmetics, and similar substances that can harm the watch case & strap.
It's important to note that the nature of automatic timepieces may lead to occasional deviations in timekeeping, resulting in either gains or losses.
Mechanical timepieces feature a mechanism propelled by the unwinding mainspring, accompanied by intricate metal components collaborating to ensure precision. The delicate metal elements in these watches are susceptible to external factors like temperature, gravity, and shock. Additionally, usage patterns, arm movements, and the mainspring winding state can impact the timekeeping accuracy.
This is a normal characteristic of automatic watches and is not indicative of a defect. The intricate mechanics and craftsmanship behind each timepiece can be influenced by various factors, such as your daily activities, environmental conditions, and the inherent complexities of mechanical movements.
We want to assure you that these subtle variations are part of the charm of owning an automatic watch, showcasing its unique personality and the craftsmanship invested in its creation.
Common Issues Affecting Timekeeping Accuracy:
Insufficient Power Reserve:
Verify the power level of your watch, especially if it's automatic. Limited movement can lead to inadequate power reserve. Consider manual winding to supplement power, then observe for any deviations in timekeeping.
Magnetization:
It’s advisable to keep your watch away from magnetic fields, for example; mobile phones, television, speakers. A magnetized hairspring in a mechanical watch can cause it to lose or gain time.
Shocks & Bumps:
While our automatic watches are crafted for sophistication and durability, it's advisable to remove your timepiece during strenuous sporting activities. Strong shocks or impacts during activities may compromise the delicate mechanics inside your watch, affecting its precision and performance.
Dropping your watch, even from a short distance, can cause internal components to come loose. To safeguard the intricate mechanics of your timepiece, we recommend taking it off before engaging in activities where it may be subjected to strong shocks or accidental drops.
Temperature Consideration:
Our automatic watches are designed to endure a wide range of temperatures, but extreme conditions can impact their performance. Avoid exposing your timepiece to excessively low or high temperatures, as this may affect its accuracy and longevity.
Extreme heat can cause lubricants to break down and affect the watch's movement, while extreme cold may slow down the mechanism. When not in use, store your watch in a moderate environment to ensure its optimal functioning.
Maintenance Requirements:
Timekeeping issues may arise due to insufficient lubrication or wear in internal components. For consistent accuracy, regular maintenance at an authorised service center is recommended.
In order to prevent potential damage to the crown we encourage customers to wind the time piece off the wrist. It’s advisable to do this over a soft surface to prevent accidental damage.
You should wind the time piece periodically to keep the mechanics running smoothly. This is especially important in colder weather.
Always place the face of the watch on a flat smooth surface when changing the watch strap to prevent any damage to the face & casing.
Certain watches in our collection feature steel bands with detachable links for optimal wrist fit. We advise visiting a nearby jeweller or watch repair specialist for professional assistance in link removal, typically for a nominal fee.
Alternatively, if you possess the appropriate tools, you can undertake link removal independently. Numerous instructional videos on platforms like YouTube <Video> offer detailed guidance for this process. It's advisable to utilize high-quality tools, as cheaper alternatives may prove inadequate. Incorrect removal may result in damage to the strap.
We are not affiliated with any links provided in the instructional videos on platforms such as YouTube. We always recommend taking your watch to a qualified professional.
All of our watches require clockwise winding. Each model varies on the amount of turns required to fully wind the watch. Our watches must be hand wound, do not use a tool or any foreign objects.
SEMPER
25-30 Turns (Clockwise)
SOLSTICE
30-40 Turns (Clockwise)
1. Warranty Duration: All products sold on our website are covered by a 12-month warranty from the date of purchase, unless otherwise stated.
2. Warranty Coverage: During the warranty period, we will repair or replace, at our sole discretion, any product that proves to be defective in materials or workmanship under normal use and maintenance. This warranty is limited to the original purchaser and is non-transferable.
3. Exclusions: This warranty does not cover:
4. How to Claim Warranty: To make a warranty claim, please contact our customer support team at hello@punchwatch.co.uk with your proof of purchase and a detailed description of the issue. We may require you to return the defective product for inspection
Yes, you need to register all warranties on behalf of the customer on purchase. We are looking for new ways to improve this, but for now you need to complete the warranty registration form below.
